Support

Here to Help

Find out how to get in-touch with the right customer helpline for your

product, check out our delivery and returns policies, and register new products.

FAQ TOPICS

Delivery

Where is my order?

How do I cancel my order?

How do I change my delivery address?

Can I change my delivery time?

Which carriers do you use?

I missed my delivery, what happens next?

Do you ship orders outside of the UK?

Returns & Refunds

What is your returns policy?

How do I return my order?

Have you received my return?

How do I receive my refund?

 

 

 

Order Issues

Faulty Item

Missing Item

Wrong Item Received

 

 

 

 

Product Care & Stock

When will an item be back in stock?

Why does the colour not match?

How do I remove limescale?

Can I recycle my old appliance?

Product Warranty

Can my item be repaired?

Do you sell spare parts?

Payment, Promos & Rewards

Do you offer NHS discount?

How do I use a promotional code?

Promo Codes Ts & Cs

How do I earn Rewards?

 

 

 

Customer Care & Technical Support

How do I set up an account?

How do I become a stockist?

Collaborations

Do you offer price matching?

Will I be charged VAT on my order?

How can I spread my payments?

 

Can't find what you're looking for?

Get in touch by emailing customerservice@swan-brand.co.uk