Mainland UK only

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use Evri, Yodel, DPD, UPS and Expert Logistics for our UK deliveries. Carrier varies dependent on your order and cannot be chosen at the point of sale.

When your local courier has received your parcel you may receive an estimated delivery window on your tracking. As the couriers follow assigned routes we are unfortunately unable to offer specified delivery times. However, you may be able to change your delivery preferences directly with the courier.

Log into your account & update your shipping details within the carrier’s URL.*Please note once the item has left our warehouse we cannot update your delivery details outside, this must be done via the carries delivery URL.

Get in touch by emailing customerservice@swan-brand.co.uk

If you purchased your item(s) from www.swan-brand.co.uk and its less than 30days old and its unwanted, faulty, damaged, or, it’s not what you ordered you can raise a return request by contacting the Customer Services Team by email on customerservice@swan-brand.co.uk - don't forget to add your name and your order number to speed up the process for you. There will be a charge for returns.Orders over 30 days old please contact Customer Service.Orders placed via an alternative retailer, please contact the place of purchase.

We always aim to process returns within 14 days of receipt at our warehouse. Once your product has been received and processed onto the system you should receive an email notification regarding your refund, or, exchange.In the unlikely event that you have not received notification within 14 days please contact our Customer Service Team and we will be happy to look into this further for you.

Refunds will be made back to the original payment method. Please allow 5-10 working days from receiving your refund confirmation email for the funds to show back in your account. Refund times are dictated by the payment provider and are outside of our control.

Please check the user manual for troubleshooting and maintenance tips and tricks. If you’re still experiencing issues with your appliance contact Customer Service.

Please contact Customer Service team via email with your order number.

Each product has a rough date on when the item will be back in stock, sign up to email notifications on the product page to be notified when the product comes back into stock.

Due to the paint processed used; a colour variation with matching products is possible and therefore may not be a 100% match.

Visit this site for more information Click Here!

Visit this site to register your warranty! Click Here!
Registrations must be completed within 30 days of purchase with a valid proof of purchase. Please ensure to confirm the model number of the appliance (located on the rating label and begins with an ‘S’), attach proof of purchase, description of fault and include any images or short video clip that may help us to identify the problem.

Yes, there are some exclusions to the warranty:
Accidental damage or incorrect usage will not be covered.
If any repairs have been attempted by a third party, the warranty will be void.
If non genuine parts/spare parts have been used with the appliance.
We are also unable to honour your warranty where your product has been purchased from an unauthorised distributor; in this instance your consumers right would lie with the point of sale.

The length of the warranty is specified in the products user manual. Most Swan products carry a 2 year warranty excluding larger appliances and commercial products. Please be aware that the warranty starts from the date of purchase so please keep a copy of the original proof of purchase.

We offer repairs on Refrigeration, Dishwashers, Floorcare, Steam Generator Irons, Espresso machines and Teasmades. To arrange a repair please contact Customer Service.

Spare parts can be purchased directly from the website by clicking this link here!

We offer NHS discount through the Blue Light Card!

To use a promotion code online, you will be able to enter the code at the ‘Your Basket’ page after adding products to your basket. When you are at the ‘Your Basket’ page, below the products you have selected, you will see a box for promotion codes. Input your code into this box and click ‘Apply’. You will then see any changes reflected in your basket should the products qualify for the promotion.

Unless specified, promotional codes will not work in conjunction with other offers and codes. Please refer to our Terms of Sale and the respective terms and conditions for your promotion for further details.

Email sales@swan-brand.co.uk with a business profile.

You can register your interest here: https://swanbrand.grin.live/

You can register your interest here!

We do not offer price matching and we apologise for any disappointment this may cause.

An order placed on the Swan Brand website with delivery to a country where VAT is applicable will be required to pay VAT on the order. The VAT information will be detailed both at the checkout and on the order invoice.

We offer Klarna.